Refund policy
Returns
We do not accept returns or exchanges. Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@artura.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
If your claim is approved, we will provide a replacement, refund, or another suitable resolution at no additional cost.
Refunds
Refunds are only issued for approved claims involving damaged, defective, or incorrect items, or where required by applicable consumer law.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been been dispatched, it cannot be canceled.
Contact Us
If you have any questions about your order or this policy, please contact us at support@artura.com.